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Frequently Asked Questions
Questions about shipping, installation, power, or repairs? Here are answers to some of the things we're asked most often.
When will my order ship?
Orders typically ship within 1–2 business days. You'll receive tracking information once your package is on its way. Delivery time varies by destination and shipping method, but most shipments arrive within approximately 2–14 days.
Do Eurorack modules include mounting screws and a power cable?
Yes. Each powered Eurorack module includes the appropriate number of M3 mounting screws and a 12-inch, 10-pin to 16-pin power cable. Passive modules, such as the Dual Multi, don't require a power cable. Patch cables aren't included because every system has different cable-length requirements. We do, however, include an awesome sticker.
How do I connect my Eurorack module to power?
Turn off your Eurorack case and unplug it before installing a module. Connect the 10-pin side of the power cable to the module, mount the module in your case, and then connect the 16-pin side to your bus board. Make sure both connectors are properly aligned and fully seated before turning the case back on.
I installed my module and it isn't working. What should I check?
First, turn off and unplug your case. Check that the power cable is oriented correctly and fully seated on both the module and the bus board. The red stripe on the cable indicates the -12V side. Check your case or bus-board documentation to confirm the correct orientation. Also make sure the connector isn't offset by a row of pins.
How much power does each Eurorack module use?
Power requirements are listed on each module's product page. ModularGrid can also be useful when planning the available space and power capacity of a system. Keep in mind that our vacuum tube modules require considerably more power than a typical Eurorack module, so plan accordingly.
What is the warranty on Stoel Music Systems products?
You'll find our warranty coverage and repair information on the Warranty and Repair page.
Can you repair a module that's out of warranty?
Yes. We offer repair service for Stoel Music Systems products even after the warranty period has ended. See the Warranty and Repair page for details and current rates.
